Shipping policy
At Ginger & Co, we are committed to delivering your plant-powered, vegan, and cruelty-free skincare and beauty products safely and efficiently. This policy outlines our shipping procedures, times, and terms.
Processing Time
• Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
• During peak periods or promotions, processing may take up to 5 business days.
• You will receive a confirmation email with tracking information once your order ships.
Shipping Methods and Costs
We partner with reliable carriers (such as USPS, UPS, or FedEx) to provide secure delivery. Shipping options and rates are calculated at checkout based on your location, package weight, and selected method.
Domestic Shipping (United States):
• Standard Shipping: $5.99–$8.99 (estimated delivery: 3–7 business days).
• Express Shipping: $12.99–$19.99 (estimated delivery: 1–3 business days).
• Free Standard Shipping on orders over $75 (continental U.S. only).
International Shipping:
• Available to select countries. Shipping costs vary by destination and are calculated at checkout.
• Estimated delivery: 7–21 business days (depending on customs processing).
• International orders may incur additional customs duties, taxes, or import fees, which are the responsibility of the recipient. Ginger & Co is not liable for these charges.
Note: Shipping times are estimates only and not guaranteed. Delays can occur due to carrier issues, weather, or customs.
Order Tracking
All orders include tracking information. You can track your package via the link in your shipping confirmation email or by logging into your account on mygingerandco.com.
Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your address after ordering, contact us as soon as possible.
Damaged or Lost Packages
• Damaged in Transit: Inspect your package upon arrival. If items are damaged, please contact us within 48 hours with photos of the damaged package and products for a resolution (replacement or refund).
• Lost Packages: If your tracking shows the package as delivered but you have not received it, or if it is significantly delayed, notify us. We will work with the carrier to investigate. For lost packages confirmed by the carrier, we will issue a replacement or refund.
Holiday & Peak Season Shipping
Delivery times may be longer during holidays (e.g., Black Friday, Christmas) or other high-volume periods. We recommend placing orders early.
Questions or Concerns
For any shipping-related inquiries, please contact our customer support team at support@mygingerandco.com or through our website contact form. We aim to respond within 24–48 hours during business days.
Thank you for choosing Ginger & Co — where clean, botanical beauty meets conscious luxury. We appreciate your support and look forward to nurturing your skin’s natural glow!
Ginger & Co Team
Vegan • Cruelty-Free • Plant-Powered